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Frequently Asked Questions

About the Site
  Why do you charge tax?
  What are your shipping rates?
  How much do your hearing aids cost?
Hearing Loss
  What are the different kinds of hearing loss?
  Does earwax cause hearing loss?
  Can I afford a hearing aid?
  Where should I go to have my hearing tested?
  What are the statistics of hearing loss?
  What are some symptoms of hearing loss?
  What symptoms indicate a medical evaluation?
  What is the ringing in my head/ears?
  What are some causes of hearing loss?
  How is hearing loss classified?
  Is there anything I can do to restore my hearing?
  Why do I only have difficulty hearing in crowds?
  Why do I have a difficult time hearing female voices when I can hear male voices easily?
  I do not have a problem hearing but I have a problem understanding.
  Who is qualified to conduct a hearing test: a doctor, an audiologist, a hearing instrument specialist, or a technician?
  What is the difference between an audiologist and a hearing instrument specialist?
   
   
Hearing Aids
  Can you mail a hearing aid directly to me bypassing the professional?
  Will wearing a hearing aid restore my hearing to normal?
  Do I need two hearing instruments?
  Is there a hearing aid that can eliminate background noise?
  What is the "best" hearing instrument on the market?
  What are the differences between conventional, programmable and digital instruments?
  Are digital hearing instruments for everyone?
  Is there a digital body aid?
  How do I know what size hearing aid I need?
  My friend did not have a positive experience with hearing aids, will the same thing happen to me?
  Do hearing instruments need repair?
  How long does it take to adjust to new hearing instruments?
  Who responsibility is rehabilitation?
   
   
Batteries
  How much do batteries cost?
  How long do batteries last?
  Are batteries harmful?
   
   
Other Assistive Devices
  Besides hearing aids, what is available to help me hear?
 
Why do you charge tax?
  The tax law is actually much more complicated then just having the primary business in your state. We have a "nexus" in almost every state which requires us to charge tax. Although we don't have a physical retail business where you can walk in and buy products, we do have a regional salesforce throughout the United States. We also have audiologists who are part of our network in every state as well.

At the current time, taxes aren't being enforced online, however, they are still legally required by the individual laws of the state.

 
   
What are your shipping rates?
 
Cost of Order
Shipping Charge
$0.00 - $25.00
=
$4.95
$25.01 - $50.00
=
$6.95
$50.01 - $75.00
=
$9.95
$75.01 - $100.00
=
$10.95
$100.01 - $150.00
=
$12.95
$150.01 +
=
$14.95

For international or rush orders, please call 877.864.3277

   
How much do your hearing aids cost?
 

The cost of a hearing aid relies on many variables which are out of our control. These variables include, but are not limited to: severity of hearing loss, type of aid, style of aid, manufacturer of aid, options, warranties, state of purchase, etc.

It is for this reason that AHAANet does not recommend or endorse any specific hearing aids or hearing aid manufacturer and we can not give you a quote of any kind for any type of hearing aid. Reliance on any information provided by AHAANet, AHAANet employees, or other visitors to the Site is solely at your own risk.

   
What are the different kinds of hearing loss?
 

  • There are three types of hearing loss: conductive, sensorineural, and mixed hearing loss.
  • Conductive hearing loss occurs from loss of sound sensitivity resulting from abnormalities of the middle and/or outer ear. The auditory nerve's function is still normal, the sound is just impeded from getting to the inner ear. This type of loss is common in children with ear infections; once the infection is cleared up, the hearing is restored.
  • Sensorineural hearing loss results from abnormalities of the inner ear and/or nerve paths to the brain. The auditory cells and nerve are permanently damaged. This is the type of hearing loss often referred to as "nerve deafness".
  • Mixed hearing losses are those that have symptoms of both conductive and sensorineural hearing losses.
  
   
Does earwax cause hearing loss?
  Earwax or cerumen is an oily, fatty substance that is created to protect the ear canal. Each individual creates different amounts of wax. It is possible for the wax to partially or completely occlude the ear canal. This can result in typically a mild to moderate conductive hearing loss, that once the wax is removed, the hearing is restored. Your AHAA Associate can let you know if you have a wax buildup and how it can be removed.
   
Can I afford a hearing aid?
 
  • Your AHAA Associate can afford you alternative payment plans that will make your hearing aid affordable. Several term plans including some without interest are available.

  • Most AHAA Associates carry MasterCard, Visa, or Discover.

  • Ask about a possible trade-in for your previous hearing aids.

  • AHAA has taken the cost out of buying batteries for the life of your hearing aids through its unique Complete Hearing Health CareŽ or CHHC.

  • AHAA Associates participate with major healthcare plans.

  • Hearing aids vary in cost depending on what type (linear, programmable, or digital) and size of hearing aid is selected.

  • To determine what is best for you, talk to your AHAA Associate regarding your needs and what you are able to afford. Most AHAA Associates offer a wide range of products to fit each individual's hearing loss and budget.

   
Where should I go to have my hearing tested?
  There are several options. An audiologist is one that specializes in the diagnosis of hearing loss. Audiologists are university-trained and are required to be licensed by the state. Hearing aid dispensers are those that are specifically trained in hearing aids and their function. They are required in most states to be licensed. The Ear, Nose and Throat physician is often visited to deal with hearing losses that are medically treatable. Most hospitals and many universities have an audiology clinic that provides testing.
   
What are the statistics of hearing loss?
  An estimated 28 million people suffer from hearing loss. Hearing loss is present in 3 out of every 10 adults between the ages of 50 and 64 and 4 out of every 10 adults ages 65 and over.
   
What are some symptoms of hearing loss?
 
  • Others complain you have the television too loud
  • You have problems hearing birds or wind
  • You have difficulty hearing female voices or children
  • You have difficulty hearing in groups
  • You find yourself confusing words or making silly mistakes misunderstanding conversations
  • Other people, or family members, think you have a hearing loss
   
What symptoms indicate the need for a medical evaluation?
 
  • Bleeding/draining from your ears
  • Head trauma
  • Sudden hearing loss
  • Balance problems
  • Ear pain
  • Fluctuating hearing loss
  • Ringing in ears
  • Feeling of fullness or pressure in ears
   
What is the ringing in my head/ears?
  The ringing sensation that can be detected in your head, or individual ears, is called tinnitus. This ringing is usually an indication of some damage to your auditory system (especially noise damage). It can be constant or periodic and on one specific side or in the middle of your head. There is no magic cure for tinnitus, but there are methods that can help you live with it. Sometimes hearing aids help by bringing more sound to the brain, thus distracting attention from the ringing. If you have ringing consistently on one side, you will want to ask your doctor about it.
   
What are some causes of hearing loss?
 
  • Noise exposure (military, hunting, music, industrial, racing, power saws, lawn mowers)
  • Heredity
  • Certain chemotherapy and radiation treatments
  • Certain heavy-duty antibiotics
  • Head trauma
  • Wax
  • Ear infections
  • Viral infections
   
How is hearing loss classified?
 

Your ability to hear is as unique as your fingerprint. No two people have exactly the same hearing impairment.

Hearing loss is classified by several factors: degree, understanding ability, location of loss along the speech frequencies, and type of loss.

Degree: Degree refers to the amount/severity of the hearing loss. Hearing loss is ranked mild (slight difficulty hearing in daily environment), moderate (difficult to hear most sounds in your daily environment), severe (extremely difficult to hear all sounds in daily life) or profound (deaf).

Understanding Ability: Hearing and understanding are different. You may be able to hear sounds but not understand what is being said. Sometimes understanding ability is impaired as a result of a hearing loss. This is usually measured by a percentage of your understanding random words.

Location of Loss Along Speech Frequencies: Usually hearing loss does not affect all speech frequencies the same. For example, loud sounds damage hearing ability in the high frequencies. This creates a problem hearing sounds that are high in pitch (i.e.. female or children's voices, birds, consonant sounds like "s" and "t"). Some other hearing losses, from head trauma or ear infections, can affect the low pitches (i.e.. male voices, loudness, vowel sounds).

Type of Loss: There are three types of hearing loss.
Conductive Hearing Loss: Conductive hearing loss results from a problem with the conduction of sound from the outer ear (part that you see) to the inner ear (where the nerve is located). This can result from wax buildup, ear infections, trauma to the ear, or any other problem with the eardrum or bones that conduct sound through the middle ear. Those with this type of loss have a problem with volume rather than understanding ability.

Sensorineural Hearing Loss: Sensorineural hearing loss involves some sort of deterioration of the inner ear or the hearing nerve. The aging process, noise-exposure, some cancer treatments, illness, and other degenerative processes could cause this loss. This type of hearing loss sometimes impairs understanding ability and causes those with the loss to be sensitive to loud sounds.

Mixed Hearing Loss: Mixed hearing losses contain some conductive elements and some sensorineural elements.

   
Is there anything I can do to restore my hearing?
  Usually hearing loss is permanent. Consult with your doctor to see if your symptoms are medical in nature and need any treatment, especially if you have a sudden hearing loss. Even hearing instruments will not restore normal hearing. Hearing instruments will make previously missed sounds available at the level of stimulation your auditory system needs at that particular pitch.
   
Why do I only have difficulty hearing in crowds?
  If you have difficulty hearing in crowds, you could have a high-frequency hearing loss. With this type of loss, you can hear well in one-on-one situations and even in small groups. However when you get around distracting speech/noise, you can hear the noise louder than the speech. Your normal low-frequency hearing picks up the low-pitched noise at a normal-hearing level, while you miss some of the high-frequency speech sounds, where your hearing loss is located, that bring in clarity. This hearing loss is not as noticeable when speaking with someone without any competing noise.
   
Why do I have a difficult time hearing female voices when I can hear male voices easily?
  You may have a high-frequency hearing loss. Female voices, children's voices, and even a majority of speech understanding lies in the high frequencies. If you have a high-frequency hearing loss you probably have a hard time hearing things, such as your wife's voice. You may hear the low frequency sounds normally but miss the high frequency sounds.
   
I do not have a problem hearing, but I have a problem understanding.
  Hearing and understanding are two different things. It is possible to hear something and not understand. This may be due to a high-frequency hearing loss. Most consonant sounds are high in pitch and bring clarity to speech. They help you discriminate between different words (i.e.. pick, tick, brick, lick, sick). If you have a high-frequency hearing loss, you miss the consonant clarity sounds while hearing the volume from the low pitches.
   
Who is qualified to conduct a hearing test: a doctor, an audiologist, a hearing instrument specialist, or a technician?
  All are options. A doctor, audiologist, hearing instrument specialist or a technician can be trained to perform a hearing test. Medical interpretations should be left to the doctor. If you have no medical contraindications, you are ready for a hearing instrument. (You may waive your right for a medical evaluation.) Audiologists and hearing instrument specialists are trained in the fitting of hearing instruments.
   
What is the difference between an audiologist and a hearing instrument specialist?
 

Audiologists have the minimum of a master's degree in hearing sciences. Audiologists are educated in hearing, hearing aids, the balance system and some neurological testing.

Hearing instrument specialists act as an apprentice to a professional while taking several courses on hearing loss and hearing instruments through a national board. Hearing instrument specialists test hearing and fit hearing aids.

Both have to pass a state examination to be licensed to fit hearing instruments in that state. Audiologists and hearing instrument specialists are trained to fit major manufacturer's hearing instruments and their programming software.

   
Can you mail a hearing aid directly to me?
  Mail-order hearing instruments is illegal in several states to protect the consumer. Hearing instruments are custom-made to fit your ear specifically. Only a hearing healthcare professional can determine a proper hearing instrument fitting. In addition, computers are used to program the hearing instrument to an individuals particular loss. Your professional has been trained to program these instruments based upon your hearing loss and complaints. Professionals also take measurements of the amount of benefit, or amplification, the hearing aid is giving you. To have your hearing instrument custom-fitted for you, it is recommended that you follow up with your professional.
   
Will wearing a hearing aid restore my hearing to normal?
  Unfortunately, NO. Hearing aids are exactly as the name implies, aids. They will not restore your hearing to normal, but they will make most sounds available to you at your hearing level. Research shows that a large majority of aidable hearing loss can be helped with hearing aids.
   
Do I need two hearing instruments?
 

If you have a hearing loss in both ears it is recommended that you wear a hearing instrument in each ear. You can hear better out of two good ears rather than one.

Better Hearing With Both Ears

  • With equal inputs coming from both sides to the brain, it is easier to understand conversation.
  • With good hearing in both ears, it is easier to determine the direction, or source, of sound.
  • When you hear well out of two ears, it boosts the loudness of the signal.
  • Two good ears hear better in noise than one.
   
Is there a hearing aid that can eliminate background noise?
  No hearing instrument can completely eliminate background noise. Most of the time, background noise is speech, which is the exact same signal that the hearing aid is trying to amplify. Some hearing instruments can lessen the effects of a non-speech noise while some hearing instruments can boost the sounds in front of you while decreasing those behind you. This second method works well when you are facing the speaker you want to hear and when you have your back to noise you do not want to hear. This effect is referred to as directionality.
   
What is the "best" hearing instrument on the market?
  There is not one "best" hearing instrument on the market. A hearing instrument that works well for one individual may not produce the same results for someone else since everyone has different listening needs. Each major manufacturer makes a product that is highly comparable to other manufacturer's product. The "best" hearing instrument for you is one that can meet your needs, offers you a good warranty and service, and one that your professional is experienced in fitting.
   
What are the differences between conventional, programmable and digital instruments?
 

Conventional: traditional analog circuitry acts as a basic volume control for all sounds, allowing only for minor adjustments, you have to turn volume control wheel to adjust loudness.
When comparing to a stereo system, this system would have a basic volume control with a record player sound quality.

Programmable: analog circuitry, can be programmed by your hearing health-care professional based on your hearing loss and likes/dislikes, automatic volume control.
When comparing to a stereo system, this system would have separate bass and treble controls with a record player sound quality.

Entry-level Digital: digital circuitry, cleaner and clearer sound quality, programmed by your professional, automatic volume control, specific fine-tuning of sounds based upon your hearing level and likes/dislikes, is a bit clearer in noise.
When comparing to a stereo system, this system would have separate bass and treble controls with a compact disc sound quality.

Advanced Digital: digital circuitry, cleaner and clearer sound quality, is a bit clearer in noise, may have a noise-reduction feature for constant noise sounds, programmed by your professional, very specific fine-tuning of sounds based upon your hearing level and likes/dislikes, automatic volume control.
When comparing to a stereo system, this system would have a graphic equalizer for each pitch with a compact disc sound quality.

   
Are digital hearing instruments for everyone?
  Almost everyone. Today's digital hearing instruments provide both clarity and amplification. Someone with a severe to profound hearing loss, who is used to conventional technology, may now be a candidate for digital circuitry. Ask you local AHAA hearing health care professional for more information about digital hearing aids.
   
Is there a digital body aid?
  No. Candidates for a body aid usually have too severe of a loss to fit with digital technology.
   
How do I know what size hearing aid I need?
  Different types of circuitry come in all sizes. Selection of a size depends upon your personal preference, your ear canal size, and your hearing loss. The smallest size is a Completely In the Canal (CIC) and fits deep into your ear canal. It is removed by pulling a string. The next size is a In The Canal (ITC), which fits into your canal and is usually only visible from the side. An In The Ear (ITE) fills your entire ear and a Behind The Ear (BTE) hooks on to the top of your ear and goes behind it. Even if the smallest CIC is not appropriate for you, keep in mind that hearing aids are less noticeable than hearing loss.
   
My friend did not have a positive experience with hearing aids, will the same happen to me?
  Everyone's hearing loss is unique. Although someone you know may have had a negative experience with hearing instruments, you may not have the same experience. Professionals' ability to fit hearing instruments vary, as do hearing aids and technology. Do not base your hearing upon someone else's experiences.
   
Do hearing instruments need repair?
  Yes, occasionally hearing instruments need repair. Hearing aids are exposed to a damp, waxy environment on a daily basis. Because of this, and normal wear and tear, you can expect to face a repair or two during the life span of your hearing instrument. Usually a repair comes with another 1-year warranty. If your hearing instrument is being repaired more than you are able to use it, then it may be time to consider new instruments.
   
How long does it take to adjust to new hearing instruments?
  You should notice results within minutes, but it may take several months to completely realize the benefits of your new hearing instruments. Hearing tends to deteriorate gradually over time, so when sounds are reintroduced to the brain in a 30-minute fitting session, it can be overwhelming. The brain may have to relearn the classification of some sounds. Even though it may take several months to completely adjust to hearing through hearing aids, it should only take a week or two for you to notice benefits.
   
Whose responsibility is rehabilitation?
  Successful rehabilitation depends upon you, your hearing professional, and your support group. It is very important that you communicate openly with your hearing professional and that you understand realistic expectations of hearing instruments. It is also necessary for your professional to guide you in your expectations while making adjustments based upon your needs. Also, it is very important to receive support from your friends and family members. Discuss your experience with them and explain your need for their encouragement and understanding. Hearing aids do not always give immediate results. They may require technical adjustments by the professional along with determination and patience on your part.
   
How much do batteries cost?
  An average price for batteries is $4.25 for a package of 4, or about $1.00 per cell. However, HearBetterNet.com offers you batteries as low as 60 cents per cell with free shipping. To order batteries now, click here.
   
How long do batteries last?
 

Usually batteries last approximately 6-7 days when the instrument is used full-time (morning to night, on a daily basis). If your batteries are lasting less than 6 days, consult with your professional. It may be time to send your hearing instrument in for a repair.

*For free batteries for the life of your aid, ask your AHAA hearing health care provider about Complete Hearing Health Care.

   
Are batteries harmful?
  Hearing instrument batteries are harmful if swallowed. Please keep them out of children's reach and away from all medications.
   
Besides hearing aids, what is available to help me hear?
 

Assistive listening devices are available to help you hear the television, telephone, doorbell, baby cries, and different listening environments. Click here to find out more about some of these products.